Online Help

In order to track support requests please use the form below to register for help.

Please note that this service is not 24×7 so please bear with us while we help you (Thursday’s can be very busy too!)

Open Tickets:

26th February: 15 open tickets, 150 closed tickets (2020)

Please enter as much information as possible including URLs when you can.

The more information you provide the better the chance of finding a solution quickly.

Do try the obvious things first – Logout and close all open browser sessions; restart the Browser;  try a different browser; try a different network (go get a coffee!); try restarting the computer; try a different device

Note that Apple Mac, Desktop PC, Safari and Chrome browsers are (mostly) supported.  We have seen average results for Windows Edge browser and some Android Phones.  Accessing the sites from a Internet Browser on a TV isn’t recommended

Your Name (required)
Your Email
Course you are on
Location
Website you are accessing
Device you are using
Browser you are using
What you are contacting help about
Details of your Issue

Note: You can increase the size of the last input field by dragging the lower right corner out to the side 🙂

Self-help Articles

Changing Password

You can change your password from any member login page.  Simply click on the text ‘Lost your password?’

Connection is not Private

If you see an error that says “Your connection is not Private” please click here for an  article for details on how to attempt to get round this  

How to Clear your Browser Cache

One thing that you can try if you are having difficulties accessing any of the sites is to close any open browser tabs, restart the browser or restart your computer.  If that doesn’t work you can try clearing your browser cache (forcing it to download everything fresh next time you visit our sites).  Note that depending on the options that you take your saved passwords may be removed (forcing you to re-enter them).

Find out more about clearing your cache here