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Please note that this service is not 24×7 so please bear with us while we help you (Thursday’s can be very busy too!)
DUE TO THE CURRENT ONGOING SITUATION PLEASE BEAR WITH US WHILE WE LOOK AT YOUR ISSUE. WE WILL ENDEAVOUR TO GET TO YOUR ISSUE AS SOON AS WE CAN BUT CURRENTLY CERTAIN ACTIVITIES HAVE HIGHER IMPORTANCE THAN OTHERS. IT’S PROBABLY VERY MUCH THE SAME WHERE YOU ARE.
Advanced Notice – No Support available:
Easter Weekend (10-13 April) or the Week of 1-7 June, 2020
7th April: 5 open tickets, 222 closed tickets (2020)
Please enter as much information as possible including URLs when you can.
The more information you provide the better the chance of finding a solution quickly.
Do try the obvious things first – Logout and close all open browser sessions; restart the Browser; try a different browser; try a different network (go get a coffee!); try restarting the computer; try a different device
Note that Apple Mac, Desktop PC, Safari and Chrome browsers are (mostly) supported. We have seen average results for Windows Edge browser and some Android Phones. Accessing the sites from a Internet Browser on a TV isn’t recommended
Note: You can increase the size of the last input field by dragging the lower right corner out to the side 🙂
You can change your password from any member login page. Simply click on the text ‘Lost your password?’
Connection is not Private
If you see an error that says “Your connection is not Private” please click here for an article for details on how to attempt to get round this
How to Clear your Browser Cache
One thing that you can try if you are having difficulties accessing any of the sites is to close any open browser tabs, restart the browser or restart your computer. If that doesn’t work you can try clearing your browser cache (forcing it to download everything fresh next time you visit our sites). Note that depending on the options that you take your saved passwords may be removed (forcing you to re-enter them).