Online Help

Please note that this service is not 24×7 so please bear with us while we help you (Thursday’s can be very busy too!)

Help Desk Portal

 

To access the support portal please start by clicking the button below.  You will be asked to create an account on the Portal in order for us to track progress on your issue.  You can also see details on all the issues you’ve raised with us and also access some helpful guides to help troubleshoot some of the more common requests.

Self-help Articles

Changing Password

You can change your password from any member login page.  Simply click on the text ‘Lost your password?’

How to Clear your Browser Cache

One thing that you can try if you are having difficulties accessing any of the sites is to close any open browser tabs, restart the browser or restart your computer.  If that doesn’t work you can try clearing your browser cache (forcing it to download everything fresh next time you visit our sites).  Note that depending on the options that you take your saved passwords may be removed (forcing you to re-enter them).

See this article in the Knowledge Base on how to do this

Connection is not Private

If you see an error that says “Your connection is not Private” please click here for an  article for details on how to attempt to get round this